In a network organisation, the local manager does more than supervise. They set priorities and ensure continuity of work across dispersed teams. The transfer of expertise first relies on observation, correction and adjustment of daily practices. Differences in...
In regulated environments, managerial accountability is not limited to applying rules. It involves structuring a decision-making process capable of absorbing uncertainty without weakening the regulatory framework. The manager’s role is evolving. They become...
A successful transformation depends on the ability to translate strategy into real work. The frontline manager acts as the link between central decisions and field execution. Without strong managerial support, priorities become unclear and practices start to diverge....
Technical capabilities are not fixed assets. They are built over time, through real work and the continuity of learning. High turnover inevitably reduces the time available to build and transfer these capabilities within teams. The loss of technical capabilities leads...
The acquisition of new skills is a major challenge for both employees and organisations at a time when skills are becoming obsolete faster than ever. Across the OECD, around two in five adults participate in formal or non-formal learning, with skills development...
While all employees are essential to a business, managers play a distinct role in organisational success. They are the people who translate broader organisational strategy into action, motivate and equip employees to do their best work, and foster a positive work...
A performance-driven culture, essential for the growth of any modern business, relies on feedback management. HR leaders now integrate relevant employee data into management routines to make interactions more valuable. The art of feedback, which helps strengthen trust...
Did you know that only 10% of employees in the United Kingdom feel engaged at work? And yet, employee engagement plays a critical role in business success, becoming a real performance driver for companies that know how to foster it. This is where Feedback Intelligence...
When appraising employees' performance, you need clear objectives. When management sets these objectives, team members have concrete goals and skills to focus on. While there are many different frameworks for setting employee goals and promoting development, the...
A single data point tells you nothing. A misinterpreted indicator can be misleading. To manage commercial performance effectively, managers must learn to read, use, and act on the right signals. The goal: moving from numbers to action.In a commercial environment where...