Many business and human resources leaders understand the value of diversity in the workplace. From talent attraction and worker engagement to innovation and overall profitability, employers and employees benefit from a diverse and inclusive environment.
However, attracting and retaining a diverse workforce can be challenging. Diversity training helps you build the inclusive culture you’re reaching for and benefit from it together. Learn what this type of training entails and how to implement it effectively.
What is Diversity Training?
Diversity training includes professional initiatives that aim to help employees develop the social skills they need to work with people from all types of backgrounds.
An organisation might implement this training to build an inclusive workplace where everyone feels welcome, valued, and supported to do their best work.
Training sessions focus on helping people recognise and mitigate biases and prejudices, develop understanding and empathy, avoid unintentional discrimination and advocate for the needs of others.
Types of Diversity Training Programmes
Diversity training programmes may focus on helping your workforce in one or more ways.
Awareness-Based Training
Awareness-based training aims to help employees become aware of how they view themselves and others based on how societal beliefs have influenced them.
Training sessions help employees understand the harm that can be perpetrated through microaggressions and other unintentional but discriminatory behaviours.
Skill-Based Diversity Training
Skill-based diversity training prepares employees to actively participate in a diverse workforce. This may include improving their communication skills so that their words, tone, and body language convey respect for others.
It may also include learning ways to address conflicts arising from cultural misunderstandings.
Inclusive Leadership Training
Inclusive leadership training is focused on ensuring your leadership team understands what oppressive management systems look like and how to dismantle the policies that inhibit equality.
Leaders will learn how to promote diversity and inclusion throughout the organisation and make sure your company values translate to real-world practices.
Cultural Competency Training
Cultural competency training aims to help people acknowledge the value of having a diverse workforce. It also helps your team gain knowledge of different cultures and develop skills in empathy, active listening, intercultural communication, and conflict resolution.
Unconscious Bias Training
Unconscious bias training helps your workforce build awareness of the stereotypes they hold about people with certain backgrounds and traits.
This type of training helps employees learn how unconscious bias can affect decision-making, and it offers strategies for mitigating its negative impacts.
Key Components of Effective Diversity Training
Building an effective diversity training programme is about more than just disseminating information to your employees.
These key components can ensure you maximise learning and skill-building so that your training produces better outcomes across the organisation.
Interactive Learning Experiences
For lasting behaviour change to occur, your workforce must be able to practically apply what they learn in a diversity training session to real-world scenarios that they may face on the job.
Interactive learning experiences that require active participation can maximise employee value.
The interaction allows employees to consider different perspectives and develop greater empathy, as well as providing opportunities for hands-on skill development.
Ongoing Training and Development
As workplace dynamics and societal norms continue to evolve, you must build a strong training culture that adapts to change.
Regular diversity training also reinforces positive behaviour and helps employees address deeply ingrained unconscious biases driving their decision-making.
Measurement and Feedback
The ultimate goal of engaging in diversity training is to build a more inclusive workplace where everyone feels welcome and supported.
Measuring your results against your original goals allows you to gauge whether your efforts are working and pinpoint areas for improvement.
An effective feedback culture can ensure that training programmes positively affect the organisation.
Benefits of Diversity Training in the Workplace
Consider the following ways that diversity training can benefit your organisation.
Improved Workplace Culture and Employee Engagement
When HR and business leaders know how to build and manage a diverse workforce, it can put employees at ease, making them feel comfortable being themselves and valued for who they are.
These positive feelings can seep into the company culture and drive a sense of satisfaction and enthusiasm about work.
Increased Creativity and Innovation
A diverse workforce ensures that different opinions and perspectives are considered. This can result in more innovative ideas and creative problem-solving, which can enhance business outcomes and help your organisation reach its goals and objectives.
Enhanced Company Reputation
When candidates know that your company culture supports diversity and inclusion, they may be more inclined to think positively of your organisation.
This means that diversity training can help you attract and retain top talent. Your positive reputation can also extend to your customer base, resulting in an increased bottom line.
Reduction in Bias and Workplace Conflict
Learning to navigate cross-cultural conflict can keep your workforce and organisational culture positive and productive.
Diversity training also helps leaders reduce the adverse effects of unconscious bias, including poor employee engagement and increased compliance risk.
Challenges and Limitations of Diversity Training
Some employees may resist the idea of diversity training, deeming it irrelevant or even offensive.
They may view it as divisive or as an attempt to bring politics into the workplace, which can hinder them from gaining practical knowledge and the opportunity to develop new skills.
Winning buy-in across the workforce requires strong and clear communication from your leadership team that emphasises the value and benefits of EDI initiatives.
Additionally, diversity training can be ineffective if it isn’t quickly integrated into your organisation’s policies and practices. You may need to reimagine and retool your practices in multiple areas, including hiring and performance management.
Measuring training effectiveness is another common challenge. Many organisations struggle to determine whether employees learn and retain information and whether their efforts have led to real change.
Developing robust evaluation and feedback mechanisms that track the impact of programmes and initiatives is essential.
How to Implement Effective Diversity Training
As you look to start or revamp your diversity training programme, here’s what you should know.
Assessing Organisational Needs
Start by identifying your ultimate goal in launching a training programme. This requires an assessment of what your organisation needs to improve.
Selecting the Right Diversity Training Programme
Considering your goals, needs, and company values, you should select a training course or programme that aligns with them.
The programme should cover key topics, focus on actionable skills and be delivered online or in person in an interactive format that suits various learning styles
Engaging Leadership and Employees
Get buy-in from your leadership team before launching any employee development courses.
Additionally, communicate clearly with your staff about the upcoming initiative to help them see the value in the training and make the most of the information.
Measuring Training Effectiveness and Impact
Design a system to measure the impact your training is having on employee engagement, morale, culture and business outcomes. This should include quantitative and qualitative data that can be analysed and tracked.
Real-Life Examples of Diversity Training
Many companies are leading the way when it comes to diversity initiatives.
Successful Diversity Training Initiatives
Procter and Gamble’s Everyone Valued is just one example of a successful initiative that aims to shift company culture and ensure inclusivity.
The programme has resulted in a highly multicultural workforce and a board of directors that is over 40% women.
Lessons Learned From Organisational Mistakes
One of the biggest lessons the P&G team has learned in implementing their diversity initiatives is the power of public discussion.
The team has committed to discussing race and gender bias out loud to ensure employees know how much their experiences matter to the organisation.
Learn More About Diversity Training
Diversity training is key for those who want to build a more inclusive culture that ensures all are welcome in the workplace.
As you look to help your team develop new skills, Klara is here to help. Get in touch today to learn more about our training solutions.
Diversity Training FAQs
How Often Should Diversity Training Occur?
There is no perfect schedule for diversity training, but it should occur regularly based on your organisation’s needs and goals. At the very least, once-per-year training can help employees keep diversity initiatives in mind.
Who Should Participate in Diversity Training?
Everyone in your organisation should participate in diversity training. This ensures that staff are on the same page and working toward the same goals.
Can Diversity Training Change Workplace Culture?
Diversity training can change workplace culture by raising awareness of unconscious biases, promoting respectful communication, encouraging diverse perspectives and fostering a sense of inclusivity and belonging.